108.02 Trademark Assistance Center (TAC)
If additional information regarding the status of an application or registration is needed, applicants or registrants may contact the Trademark Assistance Center (TAC) by email at TrademarkAssistanceCenter@uspto.gov or telephone at (571) 272-9250 or (800) 786-9199. TAC staff also provide general information about the trademark registration process. Telephone assistance is available from 8:30 a.m. to 8:00 p.m., Eastern Time, Monday through Friday, except on Federal holidays within the District of Columbia. Walk-in service is available from 8:30 a.m. to 5:00 p.m. Eastern Time, Monday through Friday, except on Federal holidays within the District of Columbia.
TAC staff will gladly answer questions about the application process. However, USPTO employees cannot:
- conduct trademark searches for the public (see TMEP §104);
- comment on the validity of registered marks (see TMEP §1801);
- answer questions as to whether a particular mark or type of mark is eligible for registration;
- offer legal advice or opinions about common-law trademark rights, state registrations, or trademark infringement claims; or
- aid in the selection of a private trademark attorney or search firm (37 C.F.R. §2.11(a) ).
See TMEP Chapter 1800 regarding public inquiries about applications and registrations.