110.09(e)    Questions About ESTTA Filing

Filers may call the Board with questions about filing at (571) 272-8500 or (800) 786-9199 (toll free) from 8:30 a.m. until 5:00 p.m. (Eastern time). Alternatively, filers may send non-urgent e-mail inquiries to ESTTA@uspto.gov, and include a description of the problem, the ESTTA tracking number and Board proceeding number (if any), and a telephone number for contact. The Board will respond to e-mail inquiries within two business days. The e-mail address is for technical ESTTA questions only. Papers will not be accepted for filing by e-mail. See TBMP § 107 ("The Board does not accept any filings by e-mail.").

ESTTA users are encouraged to contact the Board when ESTTA is not working as expected. Whether or not one is able to overcome a problem, others are likely to have similar difficulties. Absent notification by users, the Board may be unaware of the problem, delaying any necessary repair.